Introduction
Spektrix is a class-leading integrated ticketing, marketing, and fundraising software solution that enables arts organizations to sell tickets and merchandise, accept donations, and build long-term relationships with their patrons and donors.
This guide is for Spektrix clients (such as the Digital, Marketing, Fundraising teams, or whoever manages the website) and their web development partners. It provides information on how to integrate a website with spektrix, as well as insight on best practice and how to make the most out of Spektrix tools in order to fulfil business needs/priorities.
As a cloud-based software as a service product, we host all the data that powers our clients’ ticketing operation on our servers. Rather than hosting client websites, we provide a set of tools to allow developers to integrate their websites with our platform, delivering a streamlined experience to the end user.
Our web integration consists of four main components:
A set of ready-made Iframes that are embedded into a client website to handle the transaction and checkout flow, including event seat selection, account login, and payment.
A RESTful, JSON-based API that can be used to power rich web applications, allowing developers to provide expanded functionality beyond the standard Iframes.
A complement of web components that can be easily embedded and customized to provide an enhanced customer experience for actions such as purchasing merchandise and making donations.
A web-specific administrator interface where developers can embed stylesheets and insert custom code into the Spektrix Iframes.
If you’re brand new to Spektrix, we advise first reading the quick start guide. This contains information about the Iframes and how they guide the customer through the purchasing journey, giving you everything you need to get up and running with a basic integration.
If you’re already familiar with the platform and are looking for the tools to take your web integration to the next level, our current API documentation is available here. Documentation for our older versions of the API is available within the legacy section of this guide, but please note that Spektrix no longer provides support for new integrations built on the legacy APIs.
Whilst we will not be adding new features into the older APIs, we will maintain these versions for the foreseeable future to support legacy integrations. We do not currently have any plans to switch off the legacy APIs but will notify known users if this situation changes.
Support
As you're building your integration with Spektrix we’re here to help with any questions you may have.
Don’t hesitate to get in contact with our support team by sending an email to support@spektrix.com, including the name of the client you are currently working alongside.
You can also reach us by phone at 0207 183 3586 (UK/IE) or 1-800-961-5971 (US/CA).