Cookies
Cookies are small text files that are placed on your computer to make websites work and collect standard Internet log information and visitor behaviour information. Websites that integrate with Spektrix may collect information from customers automatically through cookies or similar technology.
The list of Spektrix Cookies and their categories can be used to write a website Privacy Policy or to set up a Consent Management Platform (CMP).
Spektrix
| Cookie Name | Expiration Time | Description | Category |
|---|---|---|---|
| QueueNumber | When the user ends their browser session. | Records the customer’s place in a queue for tickets. | NECESSARY |
| SessionId | When the user ends their browser session. | Stores a unique session ID value used to remember what has been added to the basket. This is also essential to retain this information when using a combination of the Spektrix iframes and API. | NECESSARY |
| CookieDetection | When the user ends their browser session. | Used to identify whether cookies can be set. | NECESSARY |
| SpektrixClientName | 1 year | Used to distinguish Spektrix client systems. | NECESSARY |
| .ASPXAUTH | 10 Minutes since last interaction with the Spektrix Customer Interface or Spektrix API | Contains a user's authentication information, meaning the user does not have to re-enter their login details for every request to the website. | NECESSARY |
| ReturningCustomerCookie | Forever/until cookies are cleared (most browsers now cap the cookie max-age at 400 days so may vary based on the browsers being used by the customer) | Used to recognise return users | PERFORMANCE |
Google Analytics
UA
| Cookie Name | Expiration Time | Description | Category |
|---|---|---|---|
| _gid | After 24 hours | Used to distinguish users. | ANALYTICS |
| _gat | After 1 minute | Used to limit the amount of user requests. | ANALYTICS |
GA4
| Cookie Name | Expiration Time | Description | Category |
|---|---|---|---|
| _ga | After 2 years | Used to distinguish individual users on your domain. | ANALYTICS |
| _ga_F7V05TJ56H | After 2 years | Used to persist session state. | ANALYTICS |
Google Analytics does not collect any personal information, as identified in their privacy policy. These cookies can be controlled if using consent mode via Google Tag Manager and/or using a Cookie Management Platform (CMP).
This tracking is used by Spektrix to support various business and software functions, including informing about queue management, activity levels that clients are experiencing, and managing large onsales events. It shouldn't have any impact upon any Analytics tracking you are doing.
Cloudflare
| Name | Expiration Time | Description | Category |
|---|---|---|---|
| cf_clearance | 1 year | Clearance Cookie stores the proof of challenge passed. It is used to no longer issue a challenge if present. It is required to reach an origin server. | NECESSARY |
| __cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. | NECESSARY |
Further information on Cloudflare cookies here: https://developers.cloudflare.com/fundamentals/reference/policies-compliances/cloudflare-cookies/